Refund policy
We want you to love your purchase. If something isn't right, here's how our returns process works.
Return Window You may return most items within 30 days of delivery for a refund or exchange.
Condition of Returned Items Items must be unused, in their original packaging, and in the same condition you received them, with all tags and accessories included.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Clearance or sale items
- Custom-made or personalized products
- Items marked as "Final Sale"
- Products that have been used, damaged, or are not in their original condition (unless they arrived defective)
How to Start a Return Contact us at support@outbacknest.garden with your order number and reason for return. We'll provide instructions on how and where to send your item back.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Return Shipping Costs [Customize] Customers are responsible for return shipping costs, unless the item arrived damaged or defective, or the return is due to our error.
Exchanges If you'd like a different size, color, or item, let us know when you contact us — we'll do our best to accommodate exchanges based on availability.