Billing Policy

When You're Charged Your payment method is charged at the time your order is placed, not at the time of shipment.

Order Confirmation You will receive an email confirmation with your order details once payment is successfully processed.

Billing Address The billing address provided at checkout must match the address associated with your payment method to avoid delays or declined transactions.

Subscription or Recurring Charges [If applicable] For any subscription or recurring products, charges will occur automatically on the billing date shown at checkout. You may cancel or modify recurring orders by contacting us before the next billing cycle.

Refund Processing Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

Questions For any billing questions, contact support@outbacknest.garden or (205) 342-2850.